🛒 Shopping Information

How can I place an order?


Simply browse our product categories, add your desired items to the shopping cart, and proceed to checkout. You can place an order as a guest or create a Viva4Trade account for faster future purchases.

Do you offer bulk or wholesale orders?

Yes, we welcome bulk and wholesale orders for businesses, hotels, salons, and institutions. Please contact our sales team at info@viva4trade.com for customized pricing and product options.

How long does shipping take?

Shipping times vary by region and shipping method. Typically, standard shipping takes 7–15 business days, while express shipping is 3–7 business days. You’ll receive tracking information once your order has been shipped.

Do you ship internationally?

Yes, Viva4Trade ships worldwide. We partner with reliable logistics companies to ensure your products arrive safely and on time.

How can I track my order?

Once your order is dispatched, we’ll send you an email with a tracking number and a link to follow your shipment in real time.

💳 Payment Information

What payment methods do you accept?

We accept major payment options including Visa, MasterCard, PayPal, Apple Pay, Google Pay, and bank transfers. All transactions are processed securely to protect your personal and financial information.

Is my payment information safe?

Yes. Viva4Trade uses SSL encryption and trusted payment gateways to ensure your data remains 100% secure. We never store or share your payment details.

Can I get an invoice for my purchase?

Absolutely. Once your order is confirmed, an electronic invoice will be sent to your registered email address. If you require a business invoice, please contact our customer service team.

🔄 Order Returns

What is your return policy?

We want you to be completely satisfied with your purchase. If you’re not happy with your order, you may return most unused and unopened products within 30 days of delivery for a refund or exchange.

How do I request a return or exchange?

Please contact us at info@viva4trade.com with your order number and the reason for your return. Our team will provide detailed return instructions.

Who pays for the return shipping?

If the return is due to a product defect or an error on our part, Viva4Trade will cover the shipping costs. For other reasons, customers are responsible for return shipping fees.

When will I receive my refund?

Refunds are typically processed within 5–10 business days after we receive and inspect your returned items. Refunds will be issued to the original payment method.

What should I do if my order arrives damaged or incomplete?

Please contact our support team immediately with photos of the damaged or missing items. We’ll arrange a replacement or refund as quickly as possible.